CMS Questionnaire for Paying Parents

Are the CMS following their legislation, guidance and policy?

The CMS is managed through legislation. By answering these questions you are helping us and the government to determine if the CMS are breaking their own legal requirements.

PAYING PARENT QUESTIONNAIRE

This questionnaire should take no longer than 20 minutes to complete

What is your gender?

Who are you?

Have the CMS taken money from your income in a Detachment of Earnings Order (DEO) if so, how much?

Have you been taken to court for a liability order when you evidence arears are wrong and the arrears are in dispute?

If you have received the liability order, has the court refused to look at your evidence that supports your claim that you do not owe the arrears?

Have you been forced to attend a court outside your home area?

Have you ever been told you have arrears you can prove you don’t owe?

Were your arrears part of CSA or CMS?

How much are your false arrears?

Is your CMS calculation based on your most recent HMRC tax year?

Has your income ever changed by 25% but the CMS have refused to do a mandatory reconsideration?

Has the CMS refused to use the latest tax year, instead choosing a year where your income was higher, if so which P60?

Has the CMS/CSA made a false claim that you have undeclared or secondary income, if so, how much?

Have you had money taken out of your bank account without any prior information for a disputed debt/arrears?

If you had money taken from your accounts with no prior warning, did the CMS leave you enough money to buy food or get to work?

Have you been forced to finish paying arrears within two years causing financial hardship? (Debt steer is a CMS/CSA policy)?

Has the CMS/CSA interfered with the private arrangements you and your partner have agreed upon?

Has the CMS/CSA forced you to collect and pay for no justifiable reason?

Have you been paying child maintenance with no missed payments through direct pay and then put onto collect and pay arbitrarily for no justified reason?

Are you forced to pay full child maintenance despite having 50-50 shared cared arrangements?

Have you ever been evicted from your residential/commercial property due to fictitious/over-inflated arrears by the CMS/CSA?

Have you ever been forced into homelessness due to excessive and in accurate child support payment?

Have you been forced to give up employment because of a disputed arrears/debt?

Have you been forced to not accept employment because of a disputed arrears/debt?

Has contact with your children?

Have you been refused a DNA test to confirm paternity?

Have you been threatened with prison for false arrears/debt?

Have you ever been imprisoned for the non-payment of an inflated arrears you can prove you don’t owe by the CMS/CSA, if so for how long?

Have you made complaints regarding the inflation of arrears in your case to any of the following?

Thank you. You have now answered half of the questions.

Have the CMS/CSA management processes resulted in you experiencing any of the following? Please select all relevant options.

Have you been forced by the court to sell your home or assets due to false inflated arrears said to be owed by you to the CMS/CSA?

Have you had to seek medical/therapeutic support because of the CSA/CMS?

Have you ever experienced suicidal thoughts due to the CMS forward/CSA?

Do you believe the CSA/CMS is operating its services fraudulently based on the evidence in your own case?

Have you ever been stopped from coming off collect and pay after six months, if so, how long have you been forced to stay on this payment method?

What do you want to happen to the CMS? Please select all relevant options.

What ages are your first family children? (Those who have involvement with the CSA/CMS)

How many children in your second or current family, who live with you full-time are you financially responsible for?

Do you pay CMS to your ex-partner even though your children live with you full-time?

For resident parents, have you joined the CSA/CMS because your ex partner refused to pay maintenance?

As a resident parent were you able to provide accurate evidence of current income for your ex-partner?

As a resident parent, how long did CMS take to process your claim?

How would you rate the way in which the CMS dealt with your report?

Extremely unprofessional, refused to help or refer you to a member of staff who could assist youNot so professional, not helpful, didn’t know their responsibility, giving false informationSomewhat professional, helpful but unsure of their responsibilityVery professional, following legal/policy requirementsExtremely professional, following legal/policy requirements, understanding urgent needs and responding

How would you rate the CMS customer service?

Have you ever made a safeguarding report to the CMS?

Were you forced to use the CMS?

Are the CMS fees causing you financial hardship?

Are CMS payments affordable for paying parents?

Other

What are your reasons for using the CMS rather than family-based arrangements?

How can the CMS prevent poverty?

How can the CMS better support families?

Remove financial incentives for parents to alienate their children

Implement presumed 50/50 shared care, removing CMS payment

Take enforcement measures who give false data, i.e. income, child’s living arrangements, further education

No maintenance to be paid to a parent using alienating behaviours and withholding contact

Enforcement measures for parents making false allegations

Consider second family financial needs in calculations

Other

For paying parents when did the CSA/CMS inform you that you had false arears?

Are you paying, or being told you have to pay, a debt from when the CMS was the CSA? If so when did they start contact with you to collect?

Do you believe that the CMS discriminates against paying parents?

Do you believe as a paying parent CMS and other services are used to abuse you through false allegations and refusing to look at your evidence?

Yes

Not Applicable

Prefer not to say

Have you ever formally disclosed to the CMS that your mental health is suffering because of their management processes?

Have you ever complained to others regarding proven false arrears/over-inflated income to one or more of the following?

What else would you like to say?

Finally, please leave us a quote we can share with the CMS in our report.

Thank you. You have now answered all questions.

You can submit this questionnaire anonymously but please consider providing us

with your details and we will keep you informed of our progress.

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We have received your answers to our questionnaire.

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PAYING PARENT QUESTIONNAIRE

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